Quality Manifesto
1. Our main objective is gaining customers' satisfaction through constant promotion of the quality of our products and services, in such a manner that the customers themselves would act as an agent in increasing our share in the market. In order to fulfill this important task, we have established the quality management system.
2. All the managers and supervisors have accepted the responsibility for programming, leading and controlling their respective divisions on the basis of the company's objectives.
3. Our employees are considered to be the main basis for the success and improvement of our organization, and through our mutual collaboration, we take steps towards achievement of our goals. We also prepare programs and take necessary measures for enhancement of their professional skills and potential manners.
4. We have an intention to be the best in innovation and quality. Therefore we have made ourselves obligated to correct the process of our tasks regularly and to take measures for optimization of such tasks.
5. The Quality Management System of Hacoupian Organization has been designed and implemented on the basis of DIN EN ISO 9001-2000 international standard.
6. The Quality Assurance Manager, as the tactful representative of the General Manager in Quality Control System, is responsible for supervision and gaining assurance of the correct implementation of all processes.
7. Effective and timely decisions of the organization are being taken on the basis of information obtained from the market and customers' comments. In fact, our customers' demands and expectations constitute the main basis for the programming of our activities.
8. We intend to establish mutual profitable relationship with our suppliers and eventually with the society and to take further steps based on mutual reliance and respect.
9. We have employed and provided the required workforce, machinery, equipment and convenient working environment, and have prepared the required security programs in order to achieve our company's objectives. Based upon information obtained from the market and relevant processes we take measures in accordance with our programs in order to improve and develop the above-mentioned aspects constantly.